Privacy Policy

1. Information We Collect

Depending on how you interact with Huffy Collections, we may collect the following information:

Information you provide to us

This may include:

• Your name
• Phone number
• Email address
• Delivery address and location details
• Products ordered
• Order history
• Payment method and transaction information
• Messages, feedback or enquiries you send to us
• Information you provide when creating an account, if applicable
• Information you provide when subscribing to promotions, new-product alerts or other marketing communications

Information collected automatically

When you use our website, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring pages or websites
• Approximate location derived from technical information
• Website activity and interactions
• Cookie and similar technology information

We use this information primarily to operate, secure and improve our website and understand how customers use Huffy Collections.

2. How We Use Your Information

We may use your personal information to:

• Receive and process your orders
• Confirm purchases
• Arrange delivery or collection of orders
• Communicate with you about your order
• Provide customer support
• Process payments and verify transactions
• Handle returns, exchanges and refunds
• Maintain records of transactions
• Improve our products, website and customer experience
• Prevent fraud, misuse and security incidents
• Respond to enquiries and feedback
• Send promotions, offers and information about new products where you have agreed to receive them
• Analyse website usage and shopping behaviour
• Comply with applicable legal, accounting, tax and regulatory requirements

We only collect and process information where we have an appropriate reason to do so, including your consent, fulfilling an order or agreement with you, or complying with a legal obligation.

3. Orders and Payments

When you place an order, we collect the information necessary to complete the transaction and deliver your products.

Depending on the payment method you select, payment information may be processed by third-party payment providers.

Huffy Collections does not intentionally store complete payment card credentials where those details are processed directly by an authorised payment provider.

Payment providers may process your information according to their own privacy policies and security requirements.

4. Delivery Information

To deliver your order, we may share necessary information with delivery riders, courier companies or other delivery partners.

This may include:

• Your name
• Phone number
• Delivery address or location
• Information necessary to identify or complete your delivery

Delivery partners should only receive information reasonably required to fulfil your order.

5. WhatsApp and Other Communication Channels

You may communicate with Huffy Collections through WhatsApp, telephone, email, social media or other communication platforms.

When you contact us through these services, we may receive information such as your:

• Name
• Phone number
• Username or profile information
• Message content
• Order information
• Images or other information you voluntarily send to us

These communication platforms may also process your information under their own privacy policies.

6. Marketing Communications

If you subscribe to Huffy Collections updates, promotions or other marketing communications, we may use your email address, phone number or other contact information to send you information about:

• New arrivals
• Special offers
• Discounts
• Product recommendations
• Huffy Collections news and promotions

You may unsubscribe from marketing communications at any time.

Where an unsubscribe option is provided in an email or message, you may use that option. You may also contact us directly and ask us to stop sending marketing communications.

Stopping marketing communications will not prevent us from sending messages necessary to process or fulfil an order you have placed.

7. Cookies and Similar Technologies

Huffy Collections may use cookies and similar technologies to operate and improve our website.

These technologies may help us:

• Keep the website functioning correctly
• Remember preferences
• Maintain shopping-cart functionality
• Understand website traffic
• Measure website performance
• Detect security issues
• Understand which products and pages customers find useful
• Improve marketing and advertising

You may be able to manage or disable cookies through your browser settings.

Some cookies may be necessary for essential website functionality, and disabling them may affect certain features of the website.

8. Analytics and Advertising

We may use analytics, advertising or measurement services to understand how visitors interact with Huffy Collections and how our marketing performs.

These services may process information such as:

• Device information
• IP address
• Website activity
• Pages viewed
• Referring sources
• Interactions with products or advertisements

Where required, these technologies will be used subject to appropriate consent or other applicable legal requirements.

9. When We Share Personal Information

We do not sell your personal information.

We may share personal information with third parties where reasonably necessary to operate Huffy Collections, including:

• Payment service providers
• Delivery and courier partners
• Website hosting and technology providers
• Email and communication providers
• Analytics and website-performance providers
• Customer-support service providers
• Professional advisers such as accountants, auditors or legal advisers
• Government bodies, regulators, courts or law-enforcement authorities where required by law

We aim to disclose only the information reasonably required for the relevant purpose.

10. International Processing and Storage

Some technology providers used by Huffy Collections may operate servers or services outside Uganda.

Where personal information is processed or stored outside Uganda, we will take reasonable steps to ensure that the information is protected in accordance with applicable data-protection requirements.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• Complete and maintain records of orders
• Provide customer support
• Handle returns or disputes
• Meet accounting, tax or legal obligations
• Prevent fraud
• Protect our legitimate legal interests

When personal information is no longer required and there is no lawful reason for us to retain it, we will take reasonable steps to delete, destroy or de-identify it.

12. How We Protect Your Information

We use reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no website, electronic communication or information-storage system can be guaranteed to be completely secure.

Customers should also protect their passwords, devices and account information and should not share sensitive login information with others.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you
• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of information that we are no longer authorised or required to retain
• Object to certain processing of your information
• Ask us to stop using your information for direct marketing
• Withdraw consent where our processing is based on your consent

We may need to verify your identity before processing certain privacy requests.

Some information may need to be retained where required by law or where we have another lawful basis for retaining it.

14. Children's Privacy

Huffy Collections is not specifically designed to collect personal information from children.

If you are under 18, we recommend using Huffy Collections with the involvement of a parent or legal guardian, particularly when making purchases or providing personal information.

If we become aware that personal information relating to a child has been collected in circumstances where parental or guardian consent is legally required, we will take appropriate steps in accordance with applicable law.

15. Third-Party Websites and Services

Our website may contain links to social-media platforms, payment providers or other third-party websites and services.

Huffy Collections is not responsible for the privacy practices of independent third parties.

We encourage you to review their privacy policies before providing personal information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business
• Our website
• The services we use
• Legal or regulatory requirements
• Our privacy and security practices

When we make changes, the updated version will be published on this page and the effective date will be revised.

We encourage you to review this page periodically.

17. Contact Us

If you have a question about this Privacy Policy, would like to exercise your privacy rights, or have a concern about how your personal information is handled, contact us:

You may also have the right to raise a complaint with Uganda’s Personal Data Protection Office where you believe your personal information has been processed contrary to applicable data-protection law.